Whitehouse Real Estate ("we", "us", "our") is committed to protecting your privacy and handling personal information in an open and transparent way. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information, how you can access or correct it, and how to make a complaint.

What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include your name, contact details, date of birth, identification documents, financial information, and records of your interactions with us.

Some personal information may be sensitive information (for example, health information), which we will only collect and use where permitted by law.

Collection of Personal Information

We collect personal information only by lawful and fair means and where it is reasonably necessary for our business activities.

 

Information we may collect includes:

• name, address, email address, telephone number

• date of birth and identification documents

• property ownership, buying, selling, leasing and tenancy information

• financial and banking details (including rental payments and bonds)

• employment and income information

• preferences relating to property services and marketing

• records of communications with us

​

How we collect personal information:

• directly from you (in person, by phone, email, website forms or social media)

• from your representatives (e.g. solicitor, accountant, mortgage broker)

• from landlords, tenants, buyers, sellers, strata managers or bodies corporate

• from publicly available sources

• through our website, including cookies and analytics tools

​

Where it is impracticable to collect information directly from you, we may collect it from third 
parties.

Website and Cookies

When you visit our website, we may automatically collect non-identifying information such as:

• IP address

• browser type and operating system

• pages visited and time spent on the site

• referring websites

​​

We may use cookies to enhance your experience. Cookies do not identify you personally. You 
can disable cookies through your browser settings.

Use of Personal Information

We collect, hold, use and disclose personal information for purposes including:

• providing real estate, property management, sales and leasing services

• communicating with you and responding to enquiries

• marketing properties and services

• maintaining business records and compliance obligations

• recruitment and employment purposes

• engaging contractors and service providers

•  improving our services and website

• any purpose required or permitted by law

• any purpose you have consented to or would reasonably expect

​​

Marketing Communications

We may use your personal information to provide you with information about properties, 
services or promotions that may be of interest to you. You may opt out of marketing 
communications at any time by using the unsubscribe function or contacting us directly.

Disclosure of Personal Information

We may disclose your personal information to:

• our employees, contractors and service providers

• landlords, tenants, buyers, sellers and prospective clients

• professional advisers (lawyers, accountants, auditors)

• IT providers, marketing platforms and mailing houses

• government, regulatory or law enforcement authorities

• utility, insurance and other service providers at your request

​​

We do not sell personal information.

Overseas Disclosure

We may disclose personal information to third-party service providers located outside Australia 
(such as cloud-based software providers). Where we do so, we take reasonable steps to ensure 
those providers comply with Australian privacy standards.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, 
unauthorised access, modification or disclosure.

Information is stored securely in electronic and physical formats and is accessible only by 
authorised personnel. Despite these measures, no data transmission over the internet is 
completely secure.

Access and Correction

You may request access to the personal information we hold about you and request correction if 
it is inaccurate, incomplete or out of date.

Requests can be made by contacting us using the details below. We may charge reasonable 
administrative costs for providing access. If access or correction is refused, we will provide 
written reasons.

Attn: Privacy Officer

Address: 63/197-215 Condamine Street, Balgowlah, NSW, 2093

Email: enquries@whre.com.au

Complaints

If you have a complaint about how we handle your personal information, please contact us. We 
will investigate and respond in writing within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the 
Australian Information Commissioner (OAIC) by calling 1300 363 992 or sending an email 
to enquiries@oaic.gov.au

More information about your rights and our obligations in relation to privacy, and information on 
making a privacy complaint are available from the Office of the Australian Information 
Commissioner, which can be contacted at www.oaic.gov.au or by mail to GPO Box 5218 Sydney 
NSW 2001 or by email to enquiries@oaic.gov.au

Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy 
practices or content of those websites.

Changes to this Policy

We may update this Privacy Policy from time to time. The current version will be available on our 
website.